Refund Policy

Last updated: November 2026

1. Overview & Request Process

To request a refund, please contact our support team at contact@clearws.net with your order details and reason for the inquiry. Approved refunds will be processed back to your original payment method via our trusted payment processor, .

2. License & Service Tiers

Refund eligibility varies depending on the type of web service or license tier purchased:

• Standard Web Service Subscriptions: Refunds for active web service subscriptions or software licenses are available within 7 days of initial purchase, provided you have not significantly utilized the service or consumed a substantial portion of your processing quota.
• Custom Solutions & Development: For bespoke dashboards, custom database setups, or tailored software engineering, refund terms are governed strictly by the individual client contract established prior to project execution.
• API Access & Usage-Based Tiers: Once API keys have been provisioned and active calls or file-parsing pipelines have been executed, fees for the current billing cycle are generally non-refundable.

3. Exceptions & Limitations

No refunds will be issued under the following circumstances:

• Requests submitted after the initial 7-day refund window has passed.
• Accounts or licenses that have exhibited substantial usage of our file-parsing utilities, automated reports, or platform capabilities.
• Automatic subscription renewals if cancellation requests are made after the billing cycle has already processed.

4. Contact Us

If you have any questions concerning our refund practices or need assistance with your subscription, please reach out to us at contact@clearws.net.